Bent Prongs

Bent prongs can occur for a number of reasons, whether it's because you’ve accidently dropped a heavy object on your ring, the prongs have been caught by cloth, you closed the door on your ring or it was slammed against an object. In these situations, you run the risk of one prong or several prongs being misshapen, pulled off of the diamond or broken off entirely. After you’ve identified the damage, you should bring in your ring to Cumberland Diamond Exchange (CDE) to have it properly assessed and repaired.

Missing Side Stones

If any of your side gemstones are missing, it is critical to bring your jewelry in to CDE to assess why it happened and the cost to replace it.

Bent Bottom Shank

Picking up heavy weights (with most of the weight resting on the bottom of the ring,) hitting something too hard, or any strenuous work could ultimately result in bending the bottom half of your ring. If this happens, take it to CDE to assess the problem.

Ring Stuck On Your Finger

In the event that your ring simply will not come off, it is best to seek a reputable jeweler to cut off the ring for you; they typically insert a ring cutter that fits between the bottom of the ring and your finger to carefully cut a very small section off.  Once this is complete, you can slowly pull the ring apart and bring it over your knuckle. After this process, it is still possible to repair the ring; ask the jeweler about the cost associated with fixing the missing piece of metal.  

Loose Side Stones

If you find that any of your side stones are loose, have CDE tighten the prongs or metal surrounding or holding the stone.

In-Store Jewelry Maintenance

In an effort to fix any problems that may have been previously overlooked, it is important to bring your jewelry in every six months for inspection. Not only can this potentially save you time and money - it will also help to catch any loose gemstones before they fall out.

Additional Services We Provide:

Ring Sizing, Mountings, Stone Replacement, Watch Repair, Watch Bands, Watch Batteries, Chain Repair, Restringing, Retipping Prongs, Engraving, and more. Contact us to ask questions and/or schedule your appointment.